Refund and Returns Policy

Last updated: 07/14/2025

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to ensure your eligibility.

Returns & Exchanges

All returns and exchanges are managed through our online returns center. To start a return or exchange, please contact us at info@insanefitteds.com with your order number and reason for return.

  • Exchanges and store credits are accepted within 55 days of receiving your order.

  • Refunds are accepted within 45 days of receiving your order.

  • All return requests must be approved before shipping items back.

  • Once approved, the item must be returned within 45 days. Returns sent after that window will be canceled and archived.

Return Conditions

To be eligible for a return or exchange:

  • Items must be brand new, unworn, and in original packaging with all tags intact.

  • For hats, original packaging must be used or equivalent-size packaging must be supplied. Items without appropriate packaging will not be accepted.

  • Clearance, sale, grab bags, and promotional bundle items are non-refundable and not eligible for exchange (unless otherwise approved).

  • Returns for store credit will be issued for the full product value.

  • Returns for a refund will incur a $4.20 restocking fee.

  • Return shipping costs are the responsibility of the customer unless otherwise stated in the approval email.

Non-Returnable Items

  • Worn, damaged, or altered items

  • Grab bags, stash boxes, and limited promotional items

  • Orders shipped outside the continental United States (unless customer covers full return shipping)

Refunds

Once your returned item is received and inspected:

  • Refunds will be processed to your original payment method within 5–7 business days

  • Restocking fees and shipping charges will be deducted (if applicable)

  • You will receive a confirmation email once the refund is issued

International Customers

International orders are not covered under our standard returns policy. Customers must cover all return shipping and handling fees.

Return Shipping Address

Please do not send returns without approval. Once approved, returns must be shipped to:

Insane Fitteds Returns Dept.
455 Allan St, Daly City, CA 94014
United States

Need Help?

If you have any questions about your order, shipping, or returns, please contact us:

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